Warranty Information

Warranty Information

Copeland™ brand products



Return/Warranty Guidelines
Rev 16 Updated June 1, 2016 with corrected phone numbers, new electronic part numbers and collect freight carrier selection instructions.

            In your email include:

​            Origin Name Origin Address
​            Destination Location Skid Count
​            Weight  Dimensions (LxWxH)
​            Freight Class ​Pick Up Date

This process replaces the Product Return Matrix previously published by Emerson Climate. Please discard old copies of these documents and send an email to schedule the proper carrier.



  • Returns of Copeland brand products will only be accepted from Authorized Copeland wholesaler locations. Products received from any other source will be refused when presented by the delivering carrier. If compressors or components not from Authorized Copeland wholesalers are received, they will be returned to the shipper at his expense.
  • Compressors or parts returned through an Authorized Copeland wholesaler are subject to inspection to determine cause of failure. Emerson Climate Technologies reserves the right to handle an item on an out-of-warranty basis if we determine the returned product operates normally or the product failed because of misuse or abuse.
  • The limited warranty that Emerson Climate Technologies, Inc. extends to its direct purchasers is is set forth in the standard terms and conditions.
    Terms & Conditions of Sale for Copeland Brand Products


White Rodgers products
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Warranty Information Guide